Help Centre
Frequently Asked Questions
Everything you need to know about booking and travelling with us.
How do I make a booking?
Pick a service — Airport Transfer, Day Trip, or Car Rental — choose your options, and confirm. You'll get an instant confirmation email and the booking appears in your dashboard.
Do I need an account to book?
Yes — a quick, passwordless account lets us send confirmations and lets you manage your trips. You sign in with a secure link sent to your email, no password to remember.
What do I need to hire a car?
A valid driver's licence (held at least one year), minimum age 21, a valid ID or passport, and a small refundable deposit at pickup (cash or card). Upload your documents in the Verification tab of your dashboard.
Can I cancel or change a booking?
Day trips and transfers can be cancelled free up to 24 hours before; car rentals up to 48 hours before pickup. Manage everything from My Trips in your dashboard.
Is airport pickup really 24/7?
Yes. We track your flight in real time, so even if you land early or late, your driver will be waiting in arrivals with a name board.
Are your day trips private or group?
We offer both. Most tours are small-group for an intimate experience, and several can be booked as fully private. Group size is shown on each tour.
What's included in the price?
Day trips include hotel pickup, a local guide, entrance fees where applicable, and water. Car rentals include basic insurance. Each service page lists exactly what's covered.
How do refunds work?
Eligible refunds are returned to your original payment method. Security deposits for car hire are released in full once the vehicle is returned in its original condition.